YOUR PRIVACY
Your next digital journey starts with trust. Here’s how Creative Routes Digital handles the personal information you share with us.
Last updated: 1 November 2026
01. Who we are
Creative Routes Digital helps travel and tourism businesses build digital experiences, improve their online presence and turn visitors into bookings. We are responsible for the personal data we collect through our own website, contact form and free website audit requests. For privacy questions or requests, email contact@creativeroutesdigital.com.
02. Information you share with us
When you contact us or request a free audit, we collect the information you provide. This may include your name, email address, phone number, business name, website address, indicative budget and the details of your enquiry or booking goals. Please do not send sensitive personal information, passwords or traveller and guest records through these forms.
03. Why we use your information
We use your information to respond to your message, contact you about your request, arrange and deliver your free website audit, discuss a potential project and provide services you ask us to deliver. We may also use necessary information for administration, record-keeping, security and compliance with legal obligations. Submitting an enquiry does not sign you up for unrelated marketing.
04. Our grounds for processing
Depending on the purpose and the law that applies, we process information on the basis of your consent, steps you ask us to take before entering a contract, performance of a contract, our legitimate interests in operating and securing our business, or a legal obligation. Where we rely on consent to contact you, you can withdraw it at any time by emailing us. Withdrawal does not affect processing that was lawful before you withdrew consent.
05. Who may receive your data
Information may be handled by service providers that support our website hosting, form delivery, email, communications and business administration, to the extent needed to provide those services. We do not sell your personal data. We may disclose information where required by law or necessary to establish, exercise or defend legal claims. Where a provider processes data outside your country, applicable transfer requirements and safeguards must be considered.
06. How long we keep information
We keep personal information only for as long as it is needed for the purpose for which it was collected, including following up on your enquiry or audit request. If we work together, relevant information may become part of our client records. Legal, tax and accounting obligations or the need to resolve a dispute may require certain records to be kept longer. You can ask us about the retention of your specific information.
07. Keeping your information secure
We take appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access. Access should be limited to those who need information for their work. No website or method of transmission is completely secure, so please avoid sending confidential credentials or sensitive customer data in an enquiry.
08. Cookies and website technologies
Websites may use essential technologies to operate securely and remember necessary settings. Analytics, embedded content and advertising tools can also process visitor information, depending on what is enabled. Where consent is legally required for non-essential cookies or tracking, that consent must be obtained separately; the form checkbox is not cookie consent. You can manage cookies in your browser, although blocking essential technologies may affect functionality. Visiting this website alone does not constitute consent to optional tracking.
09. Your privacy rights
Depending on the law that applies to you, you may have the right to access, correct or delete your personal data, restrict or object to processing, request data portability, and withdraw consent. To make a request, email contact@creativeroutesdigital.com. We may ask for proportionate information to verify your identity and will respond within the applicable legal timeframe. Where the GDPR applies, this is normally within one month, subject to permitted extensions. You may also complain to your local data protection authority.
10. Other websites and client projects
Our website may link to external websites with their own privacy practices. This policy covers Creative Routes Digital’s own website and enquiries. If we process personal data on behalf of a client as part of a project, the relevant client arrangements and data-processing terms apply to that work.
11. Changes and contact
We may update this policy when our services, practices or legal requirements change. The latest version will appear on this page with an updated date. For questions about this policy, your information or withdrawing consent, contact us at contact@creativeroutesdigital.com.